Because of continued improvements in technology and changes in the way people work, we now have a multitude of options to communicate with one another. This can be both a boon and a curse, as not only do we have to learn and master a variety of devices from which to communicate—but also contend with an equal or higher number of forms with which to communicate. For example, not only do we make a phone call to talk nowadays, but we also chat, text, tweet, post, like, poke, huddle, share screens, do white board sessions, and more. We can do all of these whether on the desktop computer, laptop, netbook, tablet, desk phone, mobile phone, TV – and soon maybe even from the kitchen refrigerator! Not surprisingly, people have started looking for ways to tame and simplify all of this complexity—and thus was born the concept of "Unified Communications."

Unified Communications, simply stated, encompasses the organization of different communication tools and models so that it can be used and managed in an integrated way, with the goal of improving flexibility, efficiency, and effectiveness. To illustrate the benefits of Unified Communications, here are some examples of how it can be used in several business scenarios:

1. Have a "single number to call" or a simpler way of reaching people. Instead of remembering and sharing a phone number, IM handle, email address, twitter account, and more, you can have just one number or address by which people can reach you—and systems will bridge that with whatever device or application your Unified Communications happen to be on or you prefer. So you can easily have calls placed to your desk phone routed to your mobile phone when you are out, and have voice mail emailed to you as a recording in case you can't answer.
2. Reaching people when you need them. If you are working remotely, or managing remote workers, Unified Communications systems can indicate your or your colleagues' location or "presence"—i.e., whether you or they are available at the normal location, working remotely, or out in the field.
3. Synchronous or asynchronous way of working. If you work with people in different time zones you can opt to conference when your schedules overlap, or swap messages that can be answered at their convenience if they don't —and be able to track and tie all of these together.
4. Richer collaboration. If you work on projects, Unified Communications can allow you or your team to get in touch and collaborate in a richer and more interactive way. While working on a project you can chat, switch to voice calls for better clarity, or conference via video to provide more context, as well as share screens for easier collaboration—all from a single screen or session.
5. Application integration. Imagine if you had the ability to call people from your email application's address book, or initiate a web conference from your instant messaging tool. With Unified Communications that is all possible.

Business relationships are cultivated. Grown. That's what you do – at least if you want your business to flourish. The healthier your business relationships, the more productive and efficient your operations become.

Naturally, this applies to your relationship with your Managed Service Provider (MSP). Your IT is an important part of your day-to-day operations, and contributes greatly to how productive your business can become – so establishing good working rapport with your MSP is especially essential. Here are a few pointers for building and maintaining a great relationship with your current or prospective MSP partner.

Assess what your MSP can provide for you Sit down with your MSP to learn their ideas for your business, then carefully assess whether the services they offer support and augment your operations – current and planned. Look closely at contracts and make sure you understand the fine print, and carefully evaluate whether the service agreement meets your needs. Do some research about prospective MSPs (which is easy to do through the Internet) to verify their claims. Making sure you have the right fit is an important first step in getting the most out of an MSP.

Define roles and manage expectations Make sure that roles and responsibilities are clearly defined and understood early in the process, especially if your MSP is integrated with or augmenting an existing IT operation. This will help minimize overlapping job roles (which is ultimately unproductive for the both of you), as well as territorial disputes and misunderstandings.

Communicate constantly While your MSP will essentially manage your IT, it's still YOUR IT department. Make sure that you open healthy channels of feedback and communication. It's also recommended that you keep your MSP informed of any new directions or strategies that you feel will affect the IT operations that your MSP partner handles. It's a good idea to schedule regular planning sessions and meetings with them so that they will be able to anticipate what you need – and provide it – in line with your own goals and timetables.

Establish trust and respect your MSP's decisions Treat your MSP like you would your IT manager. Give them general direction, and then let them do what they do best: manage IT. Entrusting your IT to an outside contractor can be a difficult decision, but as long as your MSP is reliable and secure, it may very well be one of the best business decisions you've ever made.

The key to competitive advantage in today's connected world is innovation. Companies that can continually offer new product features and services will win and hold the attention of customers. To support innovation, how do you keep your employees thinking outside the box and building for the future?

Share the knowledge

Connect your employees to each other no matter where they are. When employees can collaborate in real time instead of emailing documents — not knowing who has the latest version and who contributed what — they keep innovation flowing. Dynamics ERP and SharePoint will give your teams the power to share their ideas in a central location without any slowdowns.

Lack of information, dated information, or disjointed information all keep people from making the best decisions. When you get the right information to the right person at the right time, you allow them to focus on productivity instead of data crunching. With business intelligence built on an integrated ERP system, you deliver information that fuels innovation.

Connect departments

When one department doesn't know what the other is doing, duplicate efforts, wasted time, and poor decisions follow. Dynamics ERP and SharePoint together allow you to share information from all departments across your organization. Help your team move forward together, basing decisions on the whole picture.

You can stay ahead of the competition by supporting innovation and creativity with a connected ERP system. Microsoft Dynamics ERP will help your teams collaborate and connect. Let's talk about how we can help you find creative solutions to get ahead of ever changing markets.

You may have noticed more and more of your employees or colleagues bringing their own computing devices to work—be it their mobile phone, tablet, or laptop. Or perhaps in your company or in other companies you may have seen, they have let people decide which device they prefer because they are used to it at home. You may not realize it, but this is all part of a large trend called the "consumerization" of IT, in which the influence of consumer technology is being increasingly felt in the workplace. With the wide availability of cheap but powerful mobile devices and online services, a growing number of people are being exposed to the latest technology at home first—adopting them at a rate faster than most businesses are able to manage. This flips on its head the old paradigm in which traditionally new technologies would be rolled out to businesses first, before they would find their way to consumers.

This trend, plus the increasing sophistication of young workers today and their frustration with the tools available to them at the office, is pushing some companies to adopt a "bring your own device" or BYOD policy at work. They are not alone. According to research by technology analyst group Gartner, end users, not the IT department, will soon be responsible for 50 percent of business IT procurement decisions—ultimately bringing and running their own systems on company networks. Meanwhile, according to management consultants Accenture, around one-third of today's younger generation of workers (a group called "millenials") not only wants to use the computer of their choice at work, but also wants control of the applications they use too.

The benefits companies cite to adopting a BYOD policy are many, among them:

• Savings on capital expenses and training costs in using company equipment—compensating employees instead via other means such as flexible work hours, subsidized purchases, insurance, and other benefits.
• Less management headache—effectively letting employees decide what to use releases the company from some overhead and management responsibilities.
• Improved employee satisfaction—by giving employees the freedom to use devices and applications that they prefer.

• Non-standardization of hardware, operating systems, and applications. If your business operations require that some equipment is integrated with others, then BYOD can in the long run actually increase IT management costs and decrease efficiency.
• Exposing your network to malware or security vulnerabilities and breaches. When your employees bring their own devices to work, you lose important control over their security. Consumer devices often don't employ comparable bullet-proof security technologies mandated by businesses.
• Leakage of confidential or proprietary information. Employees will naturally do what they want with the data on their devices, even if it doesn't belong to them, or it's against company policies. Employees can also lose precious company data when they misplace or damage their personal devices.
• Lower economies of scale in procurement. Essentially because everyone is buying devices on their own, you miss out on the chance to consolidate purchases and lower purchase costs for everybody.

If you are running a business, then there is no reason you shouldn't be using Voice-over-IP, or VoIP, to reduce telecommunications cost, streamline operations, and improve the flexibility for your organization today.

VoIP, simply put, allows telephone communications to run over your data network or the Internet. The benefits of this setup are many, and the following are just a few.

1. VoIP allows companies to maximize investments already made in their network infrastructure. The same network which handles the flow of data such as web access and email can now accommodate voice as well—no need to add and maintain additional wires and devices.
2. VoIP can allow you to dramatically reduce the cost of communications, especially for interstate or international communications—everything can go through the Internet instead of incurring expensive long distance toll charges.
3. VoIP allows your employees to be more productive and efficient by giving them the ability to receive and make calls anywhere with a data connection, using their laptop, mobile phone, tablet, or virtually any device connected to the Internet.
4. VoIP increases the number of features you can use with your phone system. For example, it's easier to add extensions to your phone. You can provide a local number or extension for all your staff without additional costs or cabling. You can also set up sophisticated auto answering routines and call routing. You can marry voice messages with email and faxes all in one inbox.
5. You can use VoIP as a tool for real-time collaboration—along with video conferencing and screen sharing. You can employ presence technologies that come standard with VoIP phones and VoIP communication systems. Communicate with colleagues about your presence or receive info on the status and whereabouts of your staff.

VoIP is certainly a technology that has come of age. It's cheap, ubiquitous, and easy-to-use, and any business should have VoIP in their toolset. If you are interested in learning more about how VoIP can help your business, contact us today to find out more!

As the IT industry continues to evolve, the latest transformation is the move to cloud computing. The emergence of cloud computing has definitely changed the way many organizations manage their operations – especially for small businesses, who are currently the leading adopters of the cloud.

Focus on Main Business When companies move their business management systems to the cloud, the cloud provider takes care of managing the infrastructure. Managers can focus on the needs of the customers and the business instead of being sidetracked by IT issues. IT staff can focus their time on new ways to build revenue generation instead of costing the company money.

Save Capital Expenditures With cloud computing, the company doesn't need to invest in servers to run new versions of the applications needed to run the business. Desktops and laptops can be used for a longer period of time when business management applications are accessed via the web. With most cloud applications, the business only pays for the services and software they need, adjusting user counts as the business grows.

If you are interested to know more about cloud computing and how it would impact your business, please feel free to contact us. We will be happy to sit down with you to talk about the solutions that work best for your company.

Wireless internet access, or WiFi, is now so common that it can be found virtually anywhere—in airports, shops, restaurants, and other public spaces. The near ubiquity of these wireless "hotspots" can be a great boon for many of us who need Internet access to check on emails for work or updates from friends on our favorite social network.

Unfortunately not a lot of people know about the risks these wireless hotspots potentially pose. Here are 8 ways to ensure you can surf securely from wireless hotspots:

1. Disable your WiFi adapter when not using your wireless device. This ensures that your device does not connect to any wireless hotspot without you knowing it.
2. Connect only to secure hotpots. In many places, open networks implement no password and no encryption, potentially exposing everything you send out from your computer to malicious hackers. Therefore, whenever possible it's best to connect in places where some encryption—either WEP or WPA, is employed. Often your device will show a lock icon to identify secure, password protected and encrypted hotspots vs open and unsecured ones.
3. Use VPN or Virtual Private Networking. VPNs allow you to establish a secure channel of communication to your office network over the public Internet.
4. Use only secure software. The use of software is also something you should be aware of—some browsers , instant messengers, email clients, and online services are more secure than others. So use the more secure ones such as those that implement some sort of encryption or similar methods whenever possible.
5. Disable sharing. If your device or operating systems share resources such as folders, printers, and other items, consider turning them off to lessen the possible entry points into your system which malicious hackers or software can exploit.
6. Use a firewall. For example, most modern desktop computers have a firewall built in which acts as a barrier between your device and malicious software and hackers. These can bar from entry or filter out any attempts to access to your system without your approval.
7. Encrypt files. If you have sensitive files on your computer, consider encrypting them so you can avoid having them fall into the wrong hands if your system does get compromised.
8. Remove sensitive or confidential information from your device before using hotspots. This is the safest way of ensuring that your valuable data isn’t compromised when connecting to hotspots.

It is a constant challenge for small businesses to meet ever-changing and ever-evolving IT requirements while balancing a budget and keeping costs reasonable. And with software applications being one of the major factors that contribute to IT maintenance costs, it is always welcome news to come across free tools that work well and efficiently despite the lack of a price tag.

ThinkFree Online Office One of these applications is ThinkFree Online Office, which is a cloud application that enables you to create and edit documents in common formats. It also comes with free 1GB of storage and allows you to work from anywhere, since the documents are stored online. And with its own app for Android users, ThinkFree is particularly advantageous to people who need to work on the go.

ReqMan Another free cloud-based application that can prove useful is ReqMan, an online project management tool. You can use this to manage and track your different projects using various templates the service provides. And since it's in the cloud, mobile personnel and staff who are given access to your ReqMan account can work even when they're out of the office.

Gliffy Gliffy is a free tool that you can use to create all sorts of technical illustrations – diagrams, floor plans, flowcharts, and more. The basic plan is free, but you also have the option to subscribe to their more fully featured plans for a minimal fee.

ScheduleOnce For managing schedules, calendars, and the like, ScheduleOnce allows you to keep better track of all your appointments, meetings, and deadlines through a single tool. It integrates with your calendar on Google, and then allows other people to see your open times when they can schedule a meeting with you. Think of it as a one-stop-shop for your scheduling needs.

If you want to know more about these tools and how you can best utilize them, please feel free to contact us. We’ll be happy to guide you and help you make the most out of these types of applications to improve your efficiency and bottom line.

Take the guesswork out of project costing with a systematic review of the projects that you have delivered. Evaluate how you should capture and assign actual costs to specific projects, including:

• Project definition. Projects take different forms for different organizations, and it's helpful to have a good understanding of what yours entail. A manufacturer could define a project as a custom-made machine. A marketing campaign is a project for an advertising company. Each wedding would be set up as a project for a caterer.
• Assign the costs that should be allocated. Direct costs, such as materials, are easy to allocate to projects, but other costs might be less obvious. Think through all the steps of your project activities, from conception to delivery, to capture the full cost of delivering that project.
• Determine how to track time, costs, and expenses. Rule of thumb: keep it simple. Consider how much detail you really need to capture to accurately track costs. And be sure to make it easy for your employees to enter and assign time and expenses to each project, no matter where they are – you'll get more accurate results.
• Monitor. Check the results of your project costing regularly to make sure that your employees are using the system consistently. Use reports to monitor the profitability of each project, and then adjust your prices accordingly.

Medical identity theft resulting from data breaches are causing patients much distress, emotionally and financially—and this often results in patients switching providers. That can hurt health care providers financially, since the average lifetime value of one patient is more than $113,000, according to a study by Ponemon.

Additionally, security and privacy breaches can lead to class-action lawsuits, which will increase in 2012, according to Kirk Nahra, a partner at the law firm Wiley Rein LLP. This was certainly the case in 2011, and shouldn't change in 2012. The result will inevitably be increased costs for affected health care providers.

That will likely lead to two major changes in the industry. First, security and privacy training will become paramount. Although many health care providers already have related procedures in place, in many cases their staff members ignore them. Since most breaches are caused by human error, training will likely become more common.

Additionally, health care providers will likely utilize cyber liability insurance. Cyber Data Risk Managers has said this will be particularly true as health care providers continue to implement their electronic medical records (EMRs), as breaches can be both costly and damaging to the organization’s reputation, as noted above.