Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet.
WebRTC vs VoIP: competing or complementary?
5 reasons to purchase CRM software
Failure to understand your customers’ needs and wants could result in ill-informed marketing strategies. And when your company can’t satisfy their demands, they’ll likely turn to your competitors instead. To prevent this, deploying a customer relationship management (CRM) system can make a world of difference.
VoIP delivers big data to small businesses
Most of us have heard of the wonders that VoIP can provide to businesses, cheaper telephony, more diverse functionalities and increased mobility -- but have you heard about the better access to customer data? As technology continues to connect us in new and exciting ways there is an endless supply of data to interpret.