Failure to understand your customers’ needs and wants could result in ill-informed marketing strategies. And when your company can’t satisfy their demands, they’ll likely turn to your competitors instead. To prevent this, deploying a customer relationship management (CRM) system can make a world of difference.

“The first...of the new year,” is often a coveted title -- but not always. With a reputation as a hardware provider whose devices outshine its competitors in the field of cybersecurity, Apple certainly isn’t happy that “The first Apple malware of the new year,” was awarded so early on.

With Bring Your Own Device (BYOD) policy and a growing mobile workforce, business owners are looking for an agentless way to manage iOS devices, one that would be convenient and secure for both admins and employees. Thanks to G Suite’s latest feature, Basic Mobile Management, everyone can now work in peace.

Despite today’s paperless business environment, every now and then there comes a time when you just have to use a printer. And since many businesses have embraced cloud computing, why not combine the cloud with regular printers? Will these devices enjoy the same benefits that cloud computing businesses enjoy? Find out more about Google’s Cloud Print service.

One of the core principles of virtualized technology is the ability to quarantine cyber security threats easily. For the most part, vendors have been winning this security tug-of-war with hackers, but that may change with the resurrection of a long-dormant piece of malware that targets virtualized desktops.

Calendar sharing is one of those mundane yet vital components of effective scheduling. The task of sharing one’s calendar hasn't always been easy, and many wonder why. Microsoft has recently improved upon its calendar sharing features in Office 365 for all users, and here are some of the reasons you should accept the latest advancement with open arms:

Simplicity
Users’ first impression of the new model is that it’s much simpler.

Voice-powered AI systems are enjoying a resurgence. With improved bandwidth, both on desktops and on mobile devices, software vendors can easily relay complex voice commands to the cloud to be analyzed by more powerful computing software. Everyone has seen Siri do it on Apple phones, but how many realize that Android has its own AI, Google Now? If you’ve got an Android phone, pick it up and give a few of our favorite voice commands a whirl!

Before you can start playing with Google’s AI, you need to turn on the service.

Malware delivered via email should be the least of businesses's worries. Aside from common malware, businesses have to protect their VoIP systems from call jacking, eavesdropping, and denial-of-service attacks. So how exactly can you protect your business from these serious threats? The answer: a session border controller (SBC) with the latest security patches.

An intelligent personal assistant in the form of Google Assistant made searching much easier by letting you speak to it for all kinds of searches. If you've used this tool for a while now, you've probably noticed that speaking to your trusty assistant doesn't always work.

Windows 10 had a rough year. It’s been flooded with numerous complaints from users claiming that they were "tricked" into upgrading Windows 7 and uncontrollable OS updates. The new year is a time for new things, and that’s exactly what Microsoft is planning to do in 2017. It’s been speculated that Microsoft plans on addressing certain issues, but there are still many that are left unattended to.